ONLINE PURCHASES - RETURNS POLICY
Received something that didn't fit? No worries, we can easily help you exchange them for another style or size. Email us at firstname.lastname@example.org.
If you would like to return an item, we can offer a refund, store credit or exchange on items that meet the below conditions.
Please note, we can only offer refunds on full priced items. Items purchased at a discount (including sale items and where a discount code is used) can be returned for an exchange or store credit only. We are also unable to refund gift cards and special order items.
Conditions for returns:
- Items must be in brand new and unworn condition (please ensure you try on your new shoes inside on a clean surface).
- Items must include all original packaging.
- A return request must be made within 14 days from the date on which your item(s) was sent to you.
HOW TO RETURN AN ITEM
- Email us at email@example.com for authorisation.
- Ensure your items are in brand new condition with original packaging, and include proof of purchase in the box (e.g. your sales invoice).
- Post your item or return it in store within 14 days.
Vegan Style - Returns
345 Brunswick St,
Fitzroy, VIC, 3065
- Once received, we will assess your item to ensure it is inline with our returns policy. If approved, we will then process a store credit, exchange or refund (made via the original form of payment).
COVID-19 Update: Like many other businesses we have been hit hard by the economic impacts of COVID-19. Therefore returns & refunds may be processed more slowly than usual. Generally exchanges and return for store credit are processed 1-3 days after receipt of the items, refunds are currently taking 2-3 weeks. We apologise for any delays.
We highly recommend that you send any return items via one of the postal methods that comes with a trackable number. While items rarely get lost in the post, it does happen. This is much less likely to occur if the item has a tracking number. Please note that Vegan Style cannot take responsibility for items lost in transit.
REFUND INFORMATION - POSTAGE COSTS
- Both domestic and international customers will be responsible for postage and handling charges for returns. (However if you use Paypal as your payment method, Paypal may refund you your postage fees. See below).
- If your item is being exchanged, Vegan Style will cover the postage of ONE subsequent exchange back to you.
- Refunds are only paid after goods have been returned to us and have been assessed to be unworn and in saleable condition.
- We are unable to refund original shipping costs and can only refund the cost of the returned items.
- If we send you the incorrect item or the item is delivered damaged, we will refund you all shipping costs.
- Refunds will be made to the original account used for payment except under limited circumstances where the original account is not available.
- Please note we are unable to cancel change-of-mind orders.
FREE PAYPAL RETURNS
Whilst we are unable to cover your postage fees on returns, if you use Paypal as your payment method, Paypal may cover your return postage. To be eligible, ensure you have 'Refunded Returns' activated in your Paypal account, and submit a request within 30 days of return. Learn more here.
- If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our 14 day return policy.
- Afterpay is an expensive service for merchants to provide and unfortunately they do not pass on any credits back to us when a refund is processed. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee and the remaining refund amount will be processed through your Afterpay account.
IN STORE PURCHASES - RETURNS POLICY
If you have changed your mind on an item purchased in store, we can offer an exchange or store credit provided:
- The item is in brand new and unworn condition, along with all original packaging.
- The item is returned within 14 days.
- You can produce your original receipt or proof or purchase.
Please note we are unable to offer refunds on in store purchases.
Please let us know as soon as possible if you believe your purchased item is faulty. Once you have returned the item to Vegan Style, an assessment will be made by our quality control team and we may need to consult with either or both the manufacturer and a shoe repair professional.
In most cases we will send the item to a repair specialist, if the item is unable to be repaired we will offer a replacement where possible. If neither of these of these options are viable we will process a refund.
Faults will be assessed by us. If the product is not found to be faulty it will be returned to you.
While we will do our best to provide advice, we are unable to assist in the form of a repair, refund or replacement for goods that have been damaged through misuse or abnormal use.
Please note that we are unable offer repairs for items purchased from any other retailer.
- If we send the incorrect size or item to you, let us know straight away and we’ll resolve the problem as quickly as possible. We will pay for return postage, please contact us for a return shipping label.
- Occasionally, stock levels may differ from what is displayed on the website. If you we are unable to provide you with the ordered item, we will refund your order and shipping charges in full.
- If you feel you have been charged for an order in error, please contact us immediately.
- From time to time we may run a sale where we discount certain products. We are unable to retrospectively discount an item to the sale price if you purchase an item before we launch the sale. The sale price is only valid for the duration of the sale.